Sharing your Sunver guidebook is most effective when sent at the right time during the guest journey.
We recommend sending the guidebook link 3 times (and a 4th time as an option) to ensure guests see it and actually use it.
When should I send the link?
❌ Do not send the guidebook before booking
✅ Send it after the booking is confirmed, then at key moments before, during, and after the stay.
Template 1: Booking confirmation
When? Immediately after the reservation
Recommended subject: Booking confirmed + your digital guidebook
Hello [First name],
Thank you for your reservation — we’re happy to confirm that it’s all set!
To help you prepare your stay, we’ve created a digital welcome guide, available in your language.
It includes everything you need:
Access and arrival information
Equipment details
Local recommendations
Optional services you can book in advance
👉 [Your guidebook link]
Feel free to explore it anytime!
Template 2: Day before arrival
When? The day before arrival
Recommended subject: Practical information for your arrival tomorrow
Hello [First name],
You’ll be arriving tomorrow — we’re looking forward to welcoming you!
To prepare your arrival, don’t forget to check your digital guidebook:
👉 [Your guidebook link]
You’ll find all the useful information to access the accommodation, discover the area, and book services if needed.
Your personal guide, always at hand.
Template 3: Arrival day
When? The morning of arrival or a few hours before
Recommended subject: Welcome! Your guide for today
Hello [First name],
Today’s the big day 😊
If you have any questions about access, equipment, or your stay, your digital guidebook is here to help:
👉 [Your guidebook link]
You can also ask questions or request services directly from the guidebook at any time.
Bonus: Day before departure (optional)
When? One day before check-out
Recommended subject: Check-out info + a small request 😊
Hello [First name],
Your stay is coming to an end (already!).
For check-out instructions or if you’d like to request a late check-out, everything is available here:
👉 [Your guidebook link]
We hope you’ve had a great stay.
If that’s the case, a positive review would mean a lot to us 🙏
Thank you and see you soon!
Tip 💡
These messages can be:
Added to automated workflows (PMS, channel manager, email tools, WhatsApp Business, etc.)
Or sent manually, depending on your setup