Do you offer products or services that guests can access independently after payment?
For example:
A fridge with drinks or local products
A locked box with a bottle of wine
A secured cabinet with linens, equipment, or games
A washing machine paid per use
A locker to collect a service
With Sunver, you can automatically send instructions as soon as the payment is confirmed — directly in the confirmation email ✅
How to add custom instructions after an order
Log in to your Sunver dashboard
Open the module containing the product or service
Click on the service (e.g. “Local wine bottle”)
At the top, click Action
Make sure a price is set
Scroll to the bottom of the page
Fill in the field:
“Additional information displayed in the user confirmation email”
⚠️ Your Stripe account must be connected to your guidebook to use this feature.
What can I write in this field?
This is where you give practical instructions after purchase.
Examples
🔐 The code to open the box containing the wine bottle is 0123.
Please close the box properly after use.
🎁 You’ll find the laundry room key in the wall box next to the entrance.
The code is 4567.
Adapt the message to each service and your setup.
Once saved ✅
When a guest places an order and completes the payment:
They receive an automatic confirmation email
Your custom instructions are displayed directly in that email
No manual action required.