🎥 Watch the video tutorial
📝 Prefer to read? Here's the full guide below
What is it?
The Orders page is where you'll find every order placed through your guidebook (upsells, services, room orders, and more).
💡 Good to know If you manage several guidebooks, you'll also find an orders page in your organization's home page, gathering all the orders from all your guidebooks in one place.
How to use it
For each order, you'll see:
The guidebook name (in the global orders view)
The guest's name
The order summary
Click on an order to expand it and see all the details: items ordered, total price, payment status, and more.
Actions available on each order
Collect payment (if you haven't connected Stripe Connect, payments aren't automatic)
Archive the order once it's been processed
Click the three dots to:
Send a message to the guest
Delete the order (in case of an error)
Search, sort, and view
Use the search bar to quickly find a specific order
Sort orders by status or by date
Switch to the calendar view to get a clearer overview and plan ahead
Order settings
Click the settings icon at the top right to configure your orders:
Service fees: apply a service fee to each order
Instant orders: enable or disable instant ordering
Scheduled orders: enable or disable scheduled ordering
Going further
💳 Connect Stripe to collect payments
To automatically collect payments on every order, you need to connect your Stripe account. [See the full tutorial on how to connect Stripe →]
✅❌ Enable orders with manual approval
You can also set certain modules so that orders require manual approval before being confirmed.
Here's how it works:
The guest places a request
Your staff sees an Accept or Refuse button
If refused, the order is automatically refunded
If accepted, the payment goes through and you can process the order
This is ideal for services with limited availability (late check-out, transfers, private experiences, etc.). [See the full tutorial on orders with manual approval →]
Tips & good to know
Use the calendar view to anticipate busy days and prepare your team accordingly.
Pair manual approval with services that depend on availability to avoid overbooking.
Connecting Stripe is the easiest way to fully automate your revenue flow, with no commission taken by Sunver.