Even when your guidebook is well structured with modules, surroundings, and detailed content, some questions always come up.
This is completely normal.
Guests don’t always read everything in detail, and they often look for quick, direct answers.
That’s exactly why the FAQ page exists.
Why use the FAQ page?
The FAQ page allows you to collect and display the most frequently asked questions from your guests, such as:
What time is check-out?
How does the Wi-Fi work?
Where can I park?
Can I request a late check-out?
By clearly answering these recurring questions, you:
save time for your guests
reduce repetitive messages
lighten the workload for your team
Feeding the AI assistant with useful content
The FAQ page also plays an important role for the Sunver AI assistant.
The more clear and structured answers you add to your FAQ:
the better the AI can respond to guest questions
the more accurate and helpful automated replies become
👉 Keeping your FAQ up to date directly improves the quality of AI answers.
How the FAQ page works
The FAQ page is intentionally simple and easy to manage.
It is made of a list of questions and answers, displayed clearly to guests.
Adding a new FAQ
To add a new question:
click Add a question
fill in the question
write the answer
click Save
Example:
Question: What time is check-out?
Answer: Check-out is at 11:00 am.
That’s it. The question is immediately available in the guidebook.
Organizing FAQs
You can reorder your FAQs at any time using drag and drop from the left side.
This allows you to:
put the most important questions at the top
adapt the order based on guest feedback
keep the FAQ clear and easy to read
Editing or deleting a question
If you want to update or remove a question:
click directly on the FAQ item
a pop-up window opens
choose to edit or delete the question
Changes are applied instantly once saved.
Best practices
For best results:
focus on questions that are clearly and frequently asked
keep answers short and easy to understand
review and update your FAQ regularly
A well-maintained FAQ saves time, improves the guest experience, and makes your guidebook even more effective.