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📝 Prefer to read? Here's the full guide below
What is it?
The Messaging page is where you receive and reply to all messages sent by your guests through your guidebook. You'll also find the full conversation history, including past exchanges between your AI assistant and your guests (if it's been activated).
💡 Good to know If you manage several guidebooks, you'll also find a centralized messaging inbox in your organization's home page, gathering all conversations from all your guidebooks in one place.
How to use it
1. Where guests send messages
Guests send their messages directly from the Messaging section of your guest app. Each message lands here, where you can reply.
2. Reply to a message
You have several options to compose your reply:
Write manually in the message field
Generate an AI reply by clicking the + button, based on the guest's question
Improve your text using the tools on the right: fix grammar or rephrase what you've written
3. Manage your conversations
The guest's name appears at the top of the conversation (or Anonymous if they haven't identified themselves)
If you're in the global inbox, the guidebook name is also displayed
Click the three dots on a conversation to delete it
Click the three dots at the top right to access the messaging settings
Messaging settings
You can access these settings from the messaging page or from the Configuration section of your guidebook (they're identical).
Customization
Avatar and name: customize the avatar and the name your guests will see (for example: Reception, Concierge, etc.)
Auto-confirmation message: a message sent automatically when a guest sends a message (for example: "Thanks for your message. Our team will get back to you as soon as possible.")
Automatic reply
Set a custom automatic reply for specific time slots. For example, at night you can let guests know that the reception is closed and that they'll receive an answer the next morning.
AI assistant settings
The AI assistant works as a complement to your messaging. From here you can configure:
AI provider: choose between OpenAI, Anthropic, or Mistral
AI assistant image: the avatar your guests will see
Welcome message: the first message displayed by the AI to your guests
Additional instructions: extra info used as a prompt to guide the AI (for example: "Suggest upsells whenever relevant." So when a guest asks what time they need to leave, the AI can offer a late check-out)
Tips & good to know
Use automatic replies during off-hours to keep your guests informed and avoid leaving messages unanswered.
The AI assistant can dramatically reduce your workload by handling repetitive questions (Wi-Fi, check-out time, local tips, etc.).
Adding clear additional instructions to your AI is the best way to make it act like a real team member: helpful, on-brand, and revenue-oriented.